What are the shipping times for your products?
We take 2-4 days to process your order, and then 1-3 weeks to deliver it to you.

 

Do you ship worldwide?
Yes, absolutely. We ship worldwide.

 

Where do we ship your product from?
Our offices are located in Vaud, Switzerland, and our international warehouse is located in France.

 

Do you provide tracking information?
Yes, wait 3 days after placing your order and request it via email at info@menlock.com.

 

Some items are missing from my order. What’s happening?
Our products are shipped separately based on your order. For example, if your order contains items from two different warehouses, there will be two separate deliveries. The rest of your order should arrive shortly.

 

I received a damaged item. What can I do?
We’re sorry to hear that. Simply send us a picture of the damaged item to info@menlock.com, and we will send you a replacement item as quickly as possible.

 

Where are you located?
We are located in Vaud, Switzerland.

 

I still haven’t received my order. Why is it taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order at any time to see where it is. If you still need assistance with tracking your package or have additional questions, please contact us via email at info@menlock.com.

 

Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online purchases. However, if you still wish to receive a refund for your order, we can process the payment, provided the request is made within 30 days of the order date and the product(s) are not on sale. For more information, please read our refund policy in detail.